Excelsior Palace Portofino Coast

GUEST REVIEWS

Discover what our guests have to say about their unforgettable stay at Excelsior Palace Portofino Coast

9.4

Exceptional

1,430 reviews

Location

Based on 1430 reviews

9.6

010

Staff

Based on 1430 reviews

9.5

010

Paid WiFi

Based on 1430 reviews

9.5

010

Cleanliness

Based on 1430 reviews

9.4

010

Comfort

Based on 1430 reviews

9.4

010

Facilities

Based on 1430 reviews

9.2

010

Value for money

Based on 1430 reviews

8.7

010

Free WiFi

Based on 1430 reviews

8.6

010

Breakfast

Based on 1430 reviews

8.4

010

Meng

8/10

Malaysia

FAMILY_WITH_YOUNG_CHILDREN

January 7, 2026

We had a great time. Staff were all so accomodating and very willing to assist. Thank you.

What guests loved:

view was perfect and room was comfortable. We will definately come back.

Areas for improvement:

Nothing not to like.

Awesta

8/10

Bangladesh

YOUNG_COUPLE

November 15, 2025

Decent

What guests loved:

Beautiful and clean hotel. Wonderful view and easy access via a short walk to the town. Nice staff.

Areas for improvement:

Super super small room.

James

10/10

United States

YOUNG_COUPLE

November 4, 2025

Marvelous five-star hotel. A true luxury experience!

What guests loved:

Beautiful seaside luxury hotel. Amazing staff and service. Incredible sea views from our room. Truly a first-class experience.

Areas for improvement:

Dogs were allowed in the dining areas. This is both unhygienic and unnecessary.

Gillian

10/10

United States

FAMILY_WITH_YOUNG_CHILDREN

October 27, 2025

None of us wanted to leave. Ever.

What guests loved:

Excellent service, beautiful views, comfortable bed, AMAZING breakfasts (with prosecco)

Areas for improvement:

A steep climb to get back from the nearby town (but the views made up for it).

Judith

10/10

United States

YOUNG_COUPLE

September 28, 2025

Over the top!

What guests loved:

The whole front desk staff was amazing! It was our 40th anniversary and they went over and above to make it special! We had the best time. The room , the gifts, everything was greatly appreciated. W...

Areas for improvement:

Nothing

Michal

9/10

United States

YOUNG_COUPLE

September 17, 2025

What guests loved:

The rooms are big and the view is beautiful the breakfast was fantastic and the service was excellent!

Areas for improvement:

The Hotel is very classy old style Italian so it has a charm but also can feel a bit old

Adel

9/10

Saudi Arabia

FAMILY_WITH_YOUNG_CHILDREN

July 28, 2025

I may come back

What guests loved:

Was fabulous view I had junior suit facing the sea , and another room facing the other side but I was upgraded for my second room to face the Sea 😍.

Areas for improvement:

Breakfast varieties were below average ! The Bread was not good at all . It is almost the same breakfast i had in this hotel 2 years ago 🤣.

Jennine

10/10

United States

YOUNG_COUPLE

June 12, 2025

My second time.i will be back!

What guests loved:

It is gorgeous if you want to be spoiled in every way.

Areas for improvement:

Air conditioning a tad weak.

Joanne

10/10

United States

YOUNG_COUPLE

May 18, 2025

Dream stay, cannot wait to return.

What guests loved:

The location is perfect for walking to downtown Rapallo and the coastal view from our room was spectacular. The pool area is gorgeous and the entire property is flawless.

Areas for improvement:

No complaints.

David

10/10

Israel

YOUNG_COUPLE

March 30, 2025

Great hotel from all aspects .

What guests loved:

Breakfast is the best !! Swimming pool is unique . Staff are very supportive.

Areas for improvement:

Change the opening hour of the pool . 10am is too late . Better to swim and then have breakfast .